Contact Us

Get In Touch

Official Support Channel

All inquiries should go through our official ticket system for the fastest response:

Open a Support Ticket

Our professional ticket system ensures your inquiries are tracked, prioritized, and handled by the appropriate team members.

Discord Community

Our Discord server is for community help only. For official support, billing inquiries, or business matters, please use our ticket system above.

Join Community Discord
Community support • General discussion • Not for official business

Emergency Contact

For urgent matters or if you cannot access our ticket system:

Please note: Tickets are preferred and receive faster response times

Business Hours & Response Times

Ticket System

24/7 ticket submission - Business hour responses

Discord Community

Community-driven help only

Official Business Hours:

Monday - Friday9:00 AM - 6:00 PM (EST)
Saturday10:00 AM - 4:00 PM (EST)
SundayClosed

Emergency and critical issues receive priority attention outside business hours.

Holiday Notice: Support will not be available during official USA federal holidays. Tickets submitted during holidays will be addressed on the next business day.